How can I reopen my account?
If you wish to reopen your account, please contact... Read more
Can I have more than one registered account?
Players can have only... Read more
I'm unable to log in to my account. What is the issue?
Double-check that the username/email address and... Read more
Why am I not able to open an account?
You might not be able to open an account if... Read more
How can I join website?
To join our website, you would need to... Read more
I forgot my user name/registered email address. What should I do?
You need to contact us via... Read more
I forgot my password, how can I recover it?
Please click on the forgot password button... Read more
How long does account verification take?
Verification typically takes place after... Read more
What documents are required for account verification?
We may request the following documents... Read more
How can I update my personal information?
Please contact Customer Support with... Read more
What is the difference between Identity and Profile verification?
Identity verification requires valid identity... Read more
Can bets, deposits and withdrawals be delayed or blocked if verification is not completed?
Yes. Deposits and/or withdrawals may be... Read more
What if I don’t have the required documents?
Please contact our Customer Support team... Read more
I’m having trouble uploading my documents. What should I do?
If you're experiencing issues while uploading documents... Read more
Do I need to contact support after uploading documents?
No. Once your documents are uploaded... Read more
Why were my documents rejected?
Documents may be rejected for the following reasons... Read more
How can I upload documents?
To upload your documents for... Read more
How can I deactivate my account?
To deactivate your account, you can... Read more
Need help?
Our customer support is available 24/7 via chat and phone. Call us at +52 800 953 5634.